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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Esther Lee

Esther Lee

October 1, 2026

5  out of  5
rating by Esther Lee
"Silvia waa nice I had teouble with my app. She took her time to help and waa vwry quick."
We responded:
"Esther, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Tyler. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent John Merrill and Team "
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Jose Gutierrez

September 25, 2026

5  out of  5
rating by Jose Gutierrez
"Casandra y Silvia muchas grasias por la ayuda en un problemita que tenia en mi cuenta muy amables el dia de hoy"
We responded:
"Jose, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Sherree Jones

September 23, 2026

5  out of  5
rating by Sherree Jones
"Sylvia and Cassandra were great they answered all of our questions and made sure that we understood everything before we peftm"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Nono Ruiz

September 22, 2026

5  out of  5
rating by Nono Ruiz
"Casandra Arita Campos es muy amable y me ayudo muy bien con lo q necesitaba..."
We responded:
"Thank you so much for your wonderful feedback of us here at John Merrill’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - John Merrill’s Insurance Team "
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Alee

September 21, 2026

5  out of  5
rating by Alee
"I had a wonderful experience working with Victoria. She was incredibly helpful, professional, and efficient throughout the entire process. She took the time to answer all of my questions and explained everything clearly whenever I needed clarification.

Victoria made the entire experience comfortable, smooth, and stress-free. Her patience, kindness, and professionalism truly made a difference. I’m very grateful for her assistance and would highly recommend her to anyone looking for exceptional service.

10/10 experience! 😊"
We responded:
"Alee, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Tyler. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent John Merrill and Team "
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Ahmed Salim

September 21, 2026

5  out of  5
rating by Ahmed Salim
"Silvia was nice gave us a drink while we waited in lobby always checking on us while we waited. Also Victoria gave us a great quote and service we are glad we made this stop."
We responded:
"Ahmed, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Richard Monge

September 17, 2026

5  out of  5
rating by Richard Monge
"Silvia silvia was really helpful. What what I needed thank you"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Santiago Alas

September 15, 2026

5  out of  5
rating by Santiago Alas
"Silvia me ayudo muy professional mente y rapido siempre muy amables en esta oficina."
We responded:
"Thank you so much for the 5-star rating, Santiago! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, John Merrill "
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ross richmond dela cerna

September 15, 2026

5  out of  5
rating by ross richmond dela cerna
"Thank you so much state farm for a good price especially to KAREN thank you so much for being nice all the time and she always help me big time every time i ask questions and answer me ASAP! Would recommend state farm 100%"
We responded:
"Thank you so much for your kind review, ross!  If you need insurance assistance, we are just an email or call away! - John Merrill, your State Farm Agent   "
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Joann Harris

September 14, 2026

5  out of  5
rating by Joann Harris
"Silvia was very nice and friendly with my drive and safe was really helpful."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Ines Valencia

September 11, 2026

5  out of  5
rating by Ines Valencia
"La Senorita Cassandra Fue muy atenta servicial, tuvo una paciencia única para ayudarme con todo lo necesario a mi póliza y a los monitores que necesito tener en el carro. Es una excelente trabajadora, muy servicial y sobretodo profesional."
We responded:
"Thank you so much for the 5 stars, Ines! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Annie Mallett

September 8, 2026

5  out of  5
rating by Annie Mallett
"Karen Oviedo Nunez provided great service and helped me and my son open his policy."
We responded:
"Thank you for the 5-star review of John Merrill’s team - we really appreciate your kind words! "
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Roderick Davis

September 8, 2026

5  out of  5
rating by Roderick Davis
"I came in with trouble with my Drive and safe app,Silvia and Alejandro were nice and amazing. Silvia was able to get it running for me. I really appreciate the help"
We responded:
"Wow, thank you for the 5-star review, Roderick! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Arnulfo Pineda

September 1, 2026

5  out of  5
rating by Arnulfo Pineda
"Cassandra Me brindo un servicio execelente, ocupaba ayuda con el Dss."
We responded:
"Thank you so much for the 5 stars, Arnulfo! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Alicia Krumm

Alicia Krumm

July 22, 2026

5  out of  5
rating by Alicia Krumm
"I cannot recommend Victoria at John Merrill State Farm highly enough!

Over the past several months, Victoria has provided exceptional customer service and has been incredibly helpful whenever I've needed assistance. Most recently, she helped me review and switch my homeowners insurance policy, taking the time to answer all of my questions, explain coverages in detail, and make sure I had the right protection for my family's needs. Thanks to her guidance, I ended up with excellent coverage while saving a significant amount of money.

After my husband's car accident, she helped walk me through what needed to be done, answered my questions, and made the insurance side of the process much easier to navigate. When we purchased a replacement vehicle, she handled adding it to our policy seamlessly and quickly. She even took the extra step of sending insurance cards specifically with my husband's name on them when we needed them.

What sets Victoria apart is her responsiveness, attention to detail, and genuine care for her clients. She is always friendly, professional, and willing to go the extra mile to help. It's rare to find someone who makes you feel like more than just another policy number, but that's exactly how Victoria treats her customers.

If you're looking for an insurance representative who is knowledgeable, dependable, and truly invested in helping people, Victoria is the person to call. We are incredibly grateful for all of her help and look forward to working with her for years to come!

Thank you, Victoria, for consistently providing outstanding service! 😊"
We responded:
"Alicia, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Jeff Jones

April 14, 2026

5  out of  5
rating by Jeff Jones
"Due to Ashley’s Knowledge & follow up with question asked for company products! She is responsible for me staying with State Farm Ins!! Noting I have been with SF since 1994!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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L&D squad

March 16, 2026

5  out of  5
rating by L&D squad
"Highly recommend Alicia delacruz she is amazing ,very thorough, and very knowledgeable."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Consuelo Crisanto

February 24, 2026

5  out of  5
rating by Consuelo Crisanto
"I had troubles with my state farm app she was very helpful in setting it up and guiding me on how it works"
We responded:
"Consuelo, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent John Merrill’s Team—we are always here to help!"
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Maria Cornejo

February 6, 2026

5  out of  5
rating by Maria Cornejo
"Ashley was great help"
We responded:
"Thank you so much for the 5-stars, Maria! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Pavis Palacios

Pavis Palacios

January 15, 2026

5  out of  5
rating by Pavis Palacios
"Ashley was great help super knowledgeable"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Tyler to know that you had such a wonderful experience with us here on State Farm Agent John Merrill’s Team. Thank you so much for the 5-stars, Pavis! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent John Merrill’s Team anytime. "
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Los Fuertes Del Norte

January 9, 2026

5  out of  5
rating by Los Fuertes Del Norte
"Good customer service, Angelica Zavala was very nice and explained everything clearly."
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Maria Sandoval

January 6, 2026

5  out of  5
rating by Maria Sandoval
"Ashley did an amazing job helping with dss"
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Tiyona Brown

December 31, 2025

5  out of  5
rating by Tiyona Brown
"Angelica is a very kind and efficient person when it comes to business. She took her time and walked me through the process. 10/10 would always recommend."
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Brittany Flood

December 30, 2025

5  out of  5
rating by Brittany Flood
"Jessenia was very helpful when it came to getting my payment methods situated! Very knowledgeable"
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shauna sanford

December 23, 2025

5  out of  5
rating by shauna sanford
"I had a wonderful experience with Alicia on today."